Request for Review & Removal of High-Risk Flag

Discussion in 'Help - Find Support Answers' started by A1exmag1c, 7/26/26 at 10:16 AM.

  1. A1exmag1c

    A1exmag1c
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    Hello Middleman,

    I'm reaching out regarding the "High Risk" warning currently displayed on my account. I believe this may have been triggered by mistake, and I'd really appreciate it if someone could review it.

    I've completed my profile with accurate information, including my location, payment details, and listing information. I haven't intentionally violated any of PlayerUp's rules or policies.

    The only thing I can think of is that I accidentally logged into my PlayerUp account from my phone while my VPN was still enabled. That likely caused my IP address and location to appear different from my usual login, which may have triggered your automated security system.

    I completely understand why PlayerUp has these protections in place, they're important for keeping the marketplace safe. However, in my case, I believe this is simply a false positive.

    This warning could understandably make potential buyers hesitant, even though I'm a legitimate seller trying to complete a safe transaction through your platform. I'm currently selling a high-value gaming account, and the warning could significantly affect buyer confidence.

    If possible, I'd be grateful if you could manually review my account and remove the High Risk label if everything checks out.

    Thank you for your time and for helping keep the marketplace secure. I appreciate your assistance and look forward to your response.

    Kind regards,
     
    Middleman likes this.
  2. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    This is resolved.