Greetings to the respected admins and users of PlayerUp We have recently received fake negative feedback for our account, this feedback has been received from person who has not had any deal with us. 1. @moon459 Date: 6/23/25 This is while the feedback giver has never had an active order related to our store and has not had any conversation with us. This is while all our orders are being processed and updated. Therefore, I request the respected support to remove the negative feedbacks from our account and identify the identity of these people. 1. @moon459 thank you for your attention @Middleman @Hulk How to Report a Feedback Dispute Please fill out all 6 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened 06.23.2025 2. Are You The Buyer or Seller 3. Total Transaction Value 0$- No transaction has been done. 4. Other Members Username 1. @moon459 5. Why Should The Feedback Be Removed Because there is no order related to this person and no chat, however all of our orders is being updated by our team. 6. Provide All Chat Logs, Screenshots and Additional Information Below there is no chat.
I checked with middleman on this. Order was active, you never delivered, buyer left feedback, order was auto cancelled. You ignored your buyer so the fault is on you and feedback is justified.
We respectfully disagree with the statement. Our team has always provided clear and transparent explanations in all our advertisements, and every update to our services is promptly communicated to customers. The presence of an order in the “Canceled Orders” group does not indicate poor performance by our team. As clearly stated in our advertisements, customers are required to contact our support team via the site chat before placing an order to confirm the # of the desired service. This process ensures that orders are placed correctly and helps avoid misunderstandings. Order cancellations may occur for several legitimate reasons defined by the site’s policies, and the mentioned case falls within those rules. We were disappointed to see that some individuals have made unfair accusations and used inappropriate language toward our dedicated team. We would like to clarify that no transactions have ever taken place outside the secure environment of the site, and there has been absolutely no instance of fraud. If there were, clear evidence would have been provided in this ticket. The absence of any further response to this ticket after considerable time strongly supports our team’s good faith and proper handling of the matter. Therefore, we kindly request the respected site administrators to review this case objectively and fairly, and to take the necessary steps to ensure the issue is resolved according to the platform’s guidelines. @Middleman @Hulk
