Resolved Middleman Permission Error (Account Verification needed)

Hi PlayerUp Support,

I am opening this ticket because I am currently experiencing a total lockout and receiving a permission error when trying to access my middleman activation link for my recent transaction.

I believe my account may have been flagged by your automated security filters due to an email mix-up during checkout. I was originally using my other email account to browse offers, but when I proceeded to pay with my debit card, the checkout used the email listed below, which accidentally created a second account.

I want to clarify that Sizzler Rizz is my main account, and I would like this purchase to be attached and credited to it. The funds have already been fully deducted from my debit card.

Here are my transaction details:

Could a human administrator please review this payment, manually verify that it is legitimate, clear the account flag, and open the active middleman delivery thread for me?

Thank you,

 

Automated Response​

Thank you for submitting a support ticket with the general support (non middleman support) department.

Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department.

Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here:

Regular Support
For all non-middleman help related questions, please follow these instructions:
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2). View our Knowledge Base for all other commonly asked questions
3). If these sections above don't answer your question, please submit a Help Ticket here.
4). You can contact an agent or moderator directly using the chat system.

Disputes
If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.



















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