How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened January 2nd 2024 2. Are You The Buyer or Seller I'm the Buyer 3. Total Transaction Value $320 USD 4. Other Parties Username SOCIAL SAVVY 5. Method Used To Pay or Receive Payment Crypto 6. Other Parties Email Addresses Didn't get an email address 7. Other Parties Payment Email Address Paid via Crypto to: 0x8cd3d2184155047bf43f280fce5befe161c17650 8. Other Parties Messenger Username TELEGRAM: @social_savvy WHATSAPP: https://wa.me/message/YIIOLLQPMDXLE1 SKYPE: https://join.skype.com/invite/wO5oy658I40z DISCORD: @social_savvy 9. Provide All Chat Logs and Additional Information Below All screenshots provided
Clarification Regarding Dispute Dear @Hulk I hope this message finds you well. I would like to address the recent dispute raised by @eckse and provide clarification on the situation. When I received the order for a TikTok account from @eckse, I immediately began working on delivering the account. However, while attempting to receive the login code on the associated email, I encountered a technical error that prevented me from completing the delivery. I promptly informed the buyer of the issue and, as a gesture of good faith, offered a full refund while I worked on resolving the matter. The buyer declined the refund and encouraged me to keep trying. The following day, the same error persisted, which I communicated to the buyer. Despite the technical challenges, I assured the buyer that I was committed to resolving the issue and delivering the account. Unfortunately, amidst managing multiple orders from other clients, I mistakenly overlooked replying to the buyer. This was unintentional and not indicative of any lack of effort or intent to scam. I deeply regret any inconvenience caused to the buyer. I was sincerely working toward resolving the issue and maintaining open communication, but an unfortunate oversight led to a misunderstanding. I am more than willing to issue a full refund to the buyer or deliver the account as soon as the technical issue is resolved. I kindly request you to consider my track record as a seller and my genuine efforts to resolve this issue when reviewing this matter. Thank you for your understanding and assistance in resolving this situation.
Hi @Hulk and @SOCIAL SAVVY Initially yes i declined the refund even though Social Savvy said that it would be delivered instantly, i was under the assumption that he owned the account however he claimed that he was to purchase it from a supplier. I don't know how it could be claimed as instant in this case. I declined the refund because i thought i'd be fair and give him some time however the following day when there was further excuses, i decided i wanted the refund however he didn't send me the money back. Instead he claimed he will deliver 'today' as his promise but that didn't happen, instead he ignored me. I gave him some more time before posting this review up because i thought he would deliver being a respectable seller however i still haven't got the account. I then asked again yesterday however he won't give it to me because i put this post up? What is someone like me to do? I payed for something that wasn't delivered! Please see the screenshots of our conversation on Telegram. All i want is what i paid for.
I have successfully completed previous orders but Middleman is not sending my payments, I have been waiting for couple of months. Please ask him to send my payments
Dear PlayerUp Support Team, @Hulk I hope you are doing well. I am writing to respectfully appeal the suspension of my account. I fully understand the importance of maintaining trust and fair dealing on the platform, and I would like to clarify my situation. In January last year, I received a payment from a buyer for a TikTok account. I was acting as a middleman and was in the process of purchasing the account from another seller. Unfortunately, the original seller became unresponsive, which caused a delay in fulfilling the order. During this time, the buyer repeatedly requested either the account or a refund. I continuously asked him to wait, as I was trying to get a response from the original seller and resolve the matter. I never intended to scam or harm the buyer in any way. Later, the buyer left a negative review. I attempted to resolve the issue by offering either a full refund or delivery of the account, and I requested that the negative feedback be removed as part of the resolution. However, the buyer refused to cooperate and eventually stopped responding, even deleting our Telegram chat. In my previous ticket, I also explained that the buyer is no longer in contact with me, but I have always been willing to resolve the issue in good faith. I sincerely request you to review my case again. I am still fully ready to: Provide a refund if required, or Deliver the agreed account (if possible), or Follow any resolution process you recommend My intention has always been to complete the deal fairly, and I deeply value the PlayerUp platform for my business. I kindly ask for another chance and the restoration of my account. I am committed to strictly following all platform rules moving forward. Thank you for your time and understanding.
